You have 30 days after receiving your order to request a return.

RETURN CONDITIONS

The item must be unworn, unused, with tags, and in its original packaging.

Proof of purchase is required.

Returns must be requested first via contact@bellafista.com. You’ll receive further instructions.

Returns sent without prior approval will not be accepted.

DAMAGED OR INCORRECT ITEMS

Check your order upon arrival. If there’s an issue, contact us immediately at contact@bellafista.com, and we’ll make it right.

NON-RETURNABLE ITEMS

Personalized items

Personal care products

Hazardous materials (e.g., flammable liquids)

Final sale items and gift cards

EXCHANGES

Want a different item? Return your order first, and once approved, place a new order.

REFUNDS

Once we receive and approve your return, your refund will be processed within 30 days to your original payment method.

If it takes longer, contact us at contact@bellafista.com.

You’re welcome to return your item — but return shipping costs are the customer’s responsibility.

PARTIAL REFUNDS (NO RETURN REQUIRED)

In some cases, we may offer a partial refund (e.g., 20–30% of the purchase price) while allowing the customer to keep the product.


This option is provided as a faster and more environmentally friendly solution, helping us to reduce unnecessary shipping and waste.


For partial refunds, transaction and processing fees will apply. These fees cover payment gateway charges, administrative handling, and other processing costs.

RETURN ADDRESS

3rd Floor, No. 2 Freight Lift, Building D, YTO Express Building,

No. 409 Suxi Avenue, Aidema E-commerce Park,

Suxi Town, Yiwu City, Zhejiang Province, China